Hannes was very helpful as a representative of Pragma Homes right from our first inquiry on trademe. He provided all the information over email and then we chatted over the phone before making time to meet him and when we viewed the property plans and decided to proceed all within a day as we drove down from Auckland.
Being a new build, there is always uncertainty with timing and also given the Covid lockdowns. Hannes was always very responsive to our questions on updates be it via text or email and always reassuring which made us feel good about the progress but also honest about where delays could be whilst still making sure that all is on track and that Pragma are accountable to the deadlines and milestones that they have planned to deliver. He was patient with the questions we had but also very personable and related to us in a very easy and comfortable manner. This was very appreciated and made the whole process much more stress free.
We would absolutely recommend Pragma Homes, not only due to the lovely home we have on completion, but also for the professionalism, efficiency and manner in which our experience was through Hannes, with dealing with uncertainty and any feedback or changes we required. Hannes was very quick to get us contacts for blinds and a heat pump given we were not able to come to do this in lockdown and he did this very effortlessly and within a day of us asking.
As Auckland was in lockdown and the property was already settled when we could come to Hamilton, we also appreciated Hannes taking the time to come and do a walk through with us and wait to see if we had any queries which given we had already settled and property agents had done an inspection he did not have to take the time to do. This summarises our experience of Hannes and how caring and simply a general good person he is to give people and customers the best experience. We wish him and Pragma Homes all the very best and would wholeheartedly recommend them.